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Customer Relationship Management (CRM) & Marketing

2005-08-01 - 2005-08-11
  09:00:00 - 17:00:00
Bali Garden Hotel - Jl. Dewi Sartika - Kuta - Bali
Third SME Training with Werner Prey from WIFI
- Customer Relationship Management (CRM) & Marketing -

Six facilitators assisted Werner Prey in three Customer Relationship Management & Marketing training sessions, where 40 SME’s participated. Mr. Werner Prey discussed the importance of caring for customers and managing this process in a planned way.

CRM - Topics:
What we give all to the customer?
What we get all from the supplier?
Examples for Marketing Plans
Benchmarks for:
Customer Service Performance and Customer Satisfaction Levels

The Training Material for this Course is available for Download - please click here

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