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Top Category Eurobali Training Material Sme Training 3 - Crm & Marketing 

Crash Concepts Crm
Crm Slides
Experience With Crm In Day To Day Business
Marketing Relationship Management
Steps To Successful Crm
Steps To Successful Crm Slides
Workshop Benchmarking Customer Satisfaction
Workshop Benchmarking Customer Service Performance
Workshop On Customer Service Selfevaluation

This is part of the training material of the SME training 3 - CRM & Marketing training in Indonesian language carried out by "Werner Prey" - WIFI; August -1 till August 11 in 2005.
See details on the implementation of the training and the agenda in:  "Market Information" - drop down menu" 'Training'.